Seymour Duncan is such a phenomenal company. They manufacture guitar pickups, and my beloved main strat, "Ella", has been decked out in duncans for years now. I while back, the neck position pickup on Ella died (constant gigging takes its toll), and I recently received a replacement as a gift. I wired the replacement up, and it sounded awful. Scooped and tinny, like something inside the pickup was mis-wound.
Well I just got off the phone with a friendly tech-support dude named Scott, and he was just like "huh. yeah that does sound weird. what kind of pickup do you need? OK, here, just send the one you've got to this address, and I'll get you another SSL-1 asap."
Awesome. Just plain awesome.
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